At Nanha Gulab, we’re committed to giving you a smooth and worry-free shopping experience. Please read the following terms before placing your order.
Order Confirmation & Processing
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Order Confirmation: Once you place an order on our website, please allow up to 2 days for confirmation. We use Shopify to securely manage all orders.
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Order Processing: After your order is confirmed, it will be processed within 2–4 days.
Shipping & Delivery
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Dispatch: Your order will be shipped through our trusted delivery partner.
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Delivery Time: Shipping typically takes 7–15 days after dispatch, depending on your location.
We appreciate your patience and trust in Nanha Gulab. If you have any questions about your order, feel free to contact us anytime. 💛 at nanhagulab@gmail.com .
Return Policy – Nanha Gulab
We offer a 7-day return policy, which means you have 7 days after receiving your order to request a return.
Eligibility for Returns
To qualify for a return:
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The item must be in the same condition as you received it
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Unworn or unused
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All tags intact
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In its original packaging
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You must provide the receipt or proof of purchase
How to Start a Return
To start a return, email us with your order details and reason for returning the item nanhagulab@gmail.com.
If your return is approved, our shipping partner will collect the item directly from your doorstep for your convenience.
For any questions regarding returns, feel free to contact us anytime at nanhagulab@gmail.com.
Damages & Issues
Please inspect your order upon delivery and contact us immediately if:
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The item is defective
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The item is damaged
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You received the wrong product
This helps us evaluate the issue quickly and make it right.
Exchanges
The fastest way to get the item you want is to return the item you have and, once your return is accepted, place a new order for the desired product.
Refunds
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Once we’ve received and inspected your return, we’ll notify you if your refund is approved or declined.
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If approved, your refund will be processed to your original payment method within 10 business days.
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If you paid via Cash on Delivery (COD), we will contact you via email to confirm your bank account details and process the refund directly to that account.
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Please note, it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at nanhagulab@gmail.com.